Videos

Video resources for you and your team.

Divider

 

Whether sourcing content for your next team meeting or looking to develop your own leadership skills, below are some of our favorite video resources. A few share the story and learnings from our parent company, Barry-Wehmiller, and our CEO Bob Chapman while others give practical leadership guidance.

Recorded Webinar: Creating a Powerful Customer Experience

When creating a powerful customer experience, you must design with intention and understand the tools to build a compelling customer journey.

A Look Inside a Chapman & Co. Design Lab with Opera Theatre of St. Louis

Take a look at a Chapman & Co. Design Lab that tackled a Customer Experience challenge for a local St. Louis organization.

Recorded Webinar – Customers Are Human Beings First: The Surprising Drivers Behind Customer Loyalty in 2022

Watch this recorded webinar where CX Practice Leader, Barry Kirk, and Sr. CX Strategist, Andrew Barenz, unveil findings from the recent Chapman & Co. Survey on the drivers behind customer loyalty in 2022.

Barry Kirk (white male) in office with "Value vs Values" title

Value vs. Values

60% of Brand Loyalists say a company’s values affect their purchase decisions. Those are numbers companies can’t afford to ignore. Watch as our CX Practice leader Barry Kirk explains how customers use values as a mental heuristic when choosing who to do business with.

return on values roadmapping square

Return on Values Roadmapping: Chapman & Co. + Vrity Strategic Partnership

Watch this video to get a better understanding of how Chapman & Co. and Vrity can help your business gain insights on how your values are impacting your bottom line.

chapman & co. logo, red line, and "customers are human beings first."

Do I Need A Loyalty Program?

Every organization might not need a Customer Loyalty Program, but every organization should have a Customer Loyalty Strategy.

return to office: making it work for everyone

Recorded Webinar: Return to Office, Making it Work for Everyone

This recording explores how “return to office” can be an inclusive experience that increases engagement, boosts productivity, & inspires loyalty.

Behind the Curtain: How to drop the act and lead with character

Recorded Webinar: Behind the Curtain: How to Drop the Act and Lead With Character

Watch this recorded webinar where Guest Speaker, Organizational Development Expert, and Author, David Mead, takes us through how to lead with character.

Which is your customer's post-pandemic mindset?

Recorded Webinar: Revert or Revise, How Will Consumers Adapt Their Behavior in the Post-Pandemic Economy?

Does your business have a post-pandemic strategy to support it’s customer’s new buying habits? Watch this recorded webinar and understand where to start.

Voltaire Quote Title Image

Recorded Webinar: Coach Employees for Problem Solving and Growth

In this webinar you will learn the value of and process for coaching team members for problem solving and growth. Gain tools and understanding of a new way to support your employees.

Building Communities and Leaders with One-by-One Policing

Recorded Webinar: Building Communities and Leaders with One-By-One Policing

Similar to how business leaders and employees treat customers, the way police officers and staff members treat the communities they serve is a direct reflection of the internal culture at their department.

emotional intelligence featured image

Recorded Webinar: Balance Emotions and Logic for Better Decision-Making

Watch this recorded webinar to gain tools and insight for making more emotionally intelligent decisions.

culture survey dashboard

Recorded Webinar: Get Actionable Results From Your Engagement Surveys

Learn the dangers to avoid and how to get engagement surveys right in order to build trust and drive actionable results.

urgent and important decisions

Recorded Webinar: Decision Making and Prioritization Tools for the New Normal

Watch this recorded webinar from Chapman & Co. Leadership Institute to learn how to prioritize and make better, more efficient decisions with your team.

Successful 360 Reviews

Recorded Webinar: Maximize The Impact of 360 Reviews

Watch this previously recorded webinar to learn the pitfalls to avoid and the tips to making sure your 360 reviews lead to valuable change.

chapman & co. customer loyalty

Recorded Webinar: The Untapped Connection Between Customer Retention and Employee Experience

Chapman & Co. is excited to announce our expansion into the Customer Loyalty industry with this virtual session. Gain insights on why you should be paying attention to your loyal customers from a proprietary Chapman & Co. consumer report.

manufacturing team member

See how one organization is living their purpose and values.

Defining your organization’s purpose and values is one thing, see how one organization took it one step further.

title image

Recorded Webinar: Build Accountability in Your Workplace

Watch a previously recorded webinar on how to build accountability in your workplace and allow employees take ownership of their work.

dr neha title image

A Nation Divided: How to Address Authentic Conversations at Work and at Home

Watch a previously recorded Virtual Classroom event with guest facilitator, Neha Sangwan, M.D., and learn the signs a tough conversation needs to take place and how to go about it.

trust model

Recorded Webinar: A Simple Yet Effective Way to Build Trust

Watch a previously recorded Virtual Classroom webinar on building trust within your team.

title image

Recorded Webinar: Connecting Purpose, People, and Place and Why It Matters

Watch this previously recorded webinar with guest speakers from Performa, on the connection between purpose, people, and place and why you should care about all three.

title image

Recorded Webinar: Leading in a Post Pandemic World with John Michel

Watch this previously recorded session with John Michel and gain insight into what it takes to be a leader in a post pandemic world.

Cover photo

Recorded Webinar: Resiliency: Recover faster, recharge and build skills to navigate stress

Watch this previously recorded Virtual Classroom event on building resilience and strength within yourself, your team, and your organization.

cover photo

Optimal Performance with Rich Diviney

Watch a previously recorded Virtual Classroom event with guest facilitator and retired US Navy SEAL Officer, Rich Diviney, on the attributes that lead to optimal performance.

cover image

Recorded Webinar: Confrontation

Watch this previously recorded webinar on navigating challenging conversations.

cover image

Recorded Webinar: How Leaders Can Overcome Their Blind Spots with Amy Edmondson

Watch a previously recorded Virtual Classroom event with guest facilitator, Amy Edmondson. Through Q&A dive deeper into how a leader’s blind spots impact an organization.

Webinar Featured Win and Serve Your Fans

Recorded Webinar: (Re)Build and Serve Your Fan Base

Elevate your customer experience and cultivate a service mindset throughout your organization.

Recorded Webinar: Make Better Decisions and Engage Your Talent

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on adaptive change, innovation, and thinking like a start-up require a more inclusive culture.

Recorded Webinar: From Leadership to Sales, Grow Your Talent

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on increasing overall leadership capability, building organizational problem-solving capacity, and developing deeper sales relationships with one specific tool.

Recorded Webinar: Assess Your New Line-Up

Watch a previously recorded webinar from Chapman & Co. Leadership Institute ways to align team members strengths to your most pressing work.

change ready culture

Recorded Webinar: Lead Teams Through Rapid Change

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to increase the degree to which your team is agile, resilient, adaptable, and change-ready.

Recorded Webinar: How to Bring Your Team Back Together

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on the playbook for reentry, whether it’s returning from “stay at home” or returning to the new normal.

Recorded Webinar: Interview with Chris Zimmerman, St. Louis Blues President and CEO of Business Operations

Watch a previously recorded webinar from Chapman & Co. Leadership Institute with Chris Zimmerman, who discusses the St. Louis Blues and Enterprise Center response to COVID-19.

Recorded Webinar: How to Build Emotional Intelligence

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to build emotional intelligence to increase retention and reduce confrontation.

Recorded Webinar: Interview with Kristen Hadeed, Student Maid’s Founder

Watch a previously recorded webinar from Chapman & Co. Leadership Institute as Kristen Hadeed discusses her business, Student Maid, and its’ response to COVID-19.

Recorded Webinar: 6 Ways to Inspire People to Do More

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to inspire your people to do more.

Recorded Webinar: How to Lead Through Change and Increase Resiliency and Engagement

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to lead through change while simultaneously increasing resiliency.

Recorded Webinar: Turn Up the Trust

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to learn behaviors you can do right now to increase trust within your team.

Recorded Webinar: Interview with Rhonda Spencer, Barry-Wehmiller’s Chief People Officer

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to hear Rhonda Spencer discuss Barry-Wehmiller’s response to COVID-19.

Recorded Webinar: Five Attributes of Effective Teams

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to learn about the five factors that drive team effectiveness and performance.

Recorded Webinar: Pivot Your Strategic Plan and Re-Establish Goals for a Changing Economy

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to re-evaluate your strategic plan and near-term goals.

Recorded Webinar: Interview with Bob Chapman, Barry-Wehmiller’s CEO

Watch a previously recorded webinar from Chapman & Co. Leadership Institute with Bob Chapman, CEO of Barry-Wehmiller, and his thoughts on leading through COVID-19.

Recorded Webinar: Amp Up Your Virtual Communication

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to learn how to leverage virtual meetings with your team.

Relentless Reduction of Expenses Tool

Learn how to reduce expenses using our decision-making tool.

Recorded Webinar: There are Better Alternatives to Layoffs

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to learn about how shared sacrifices can save your business (and your culture).

Recorded Webinar: Leading Through Coronavirus: Practical Tools and Suggestions for Leaders in Uncertain Times

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to explore practical tools and suggestions on leading through change

Recorded Webinar: How to Improve and Scale Organizational Culture

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to improve and scale organizational culture.

Recorded Webinar: How to Build an Effective Team

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to build an effective team.

Recorded Webinar: 5 Listening Skills for More Powerful Conversations

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on the five listening skills that lead to more powerful conversations.

Recorded Webinar: Build a More Inclusive Culture

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how organizations can build a more inclusive culture.

Recorded Webinar: The Formula for Feedback that Works

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on the formula for feedback.

SBI

How to Deliver (and Ask for) Feedback that Creates Change

Learn the three essential elements that ensure feedback is effective.

The Privilege of Leadership

An animation of Bob Chapman’s speech at the Aspen Ideas Festival

Everything Matters

Truly Human Leadership (Animation – Abbreviated Version)

An animation of Bob Chapman’s 2012 TEDx talk on Truly Human Leadership

Bob Chapman

Truly Human Leadership (Animation)

An animation of Bob Chapman’s 2012 TEDx talk on Truly Human Leadership

Everybody Matters

Everybody Matters Documentary

A Documentary Short Film Based on the Best Selling Book

Everything Matters

Truly Human Leadership

Bob Chapman’s 2012 TEDx talk: Truly Human Leadership

Matt Whiat

Matt Whiat – The Insanity of Leadership

Matt Whiat’s 2016 TEDx talk on servant leadership