Your leaders are the difference.
The right leadership builds high-performing teams capable of meeting your organization's challenges. We can help you:
Unleash the Extraordinary
In Your Business and Your People.
We Help Build Businesses Where People Thrive
Our Unique Approach
Built on Scientific Methods, Practical Experience, and Human Connection
Chapman & Co. Leadership Institute blends 20+ years of insight, honed while transforming parent company Barry-Wehmiller into a thriving $3.5B people-focused organization. We develop customized yet practical solutions guided by the expertise of our team of organizational psychologists and consultants.
Clients choose Chapman & Co. because they, like us, are committed to creating organizations rooted in care, collaboration, and human connection. For us, that begins with us living out our firm’s values through every engagement: Seek to understand. Show up to serve. Make it better.
Everybody Matters
120k+ Readers Inspired By Our Bestselling Book
Our Founder, Bob Chapman, Chairman of the Board of our parent company, Barry-Wehmiller, pioneered a dramatically different approach that brings people and performance into harmony. Learn more about the book that details our journey, recently re-released in a revised and expanded edition.
Insights and Resources
For You and Your Team
Chapman & Co. Leadership Institute Names Patrick Berges CEO and Managing Partner
Chapman & Co. Leadership Institute, a St. Louis-based leadership consultancy and a Barry-Wehmiller company, has named Patrick Berges chief executive officer and managing partner, effective March 30. The appointment marks a new chapter for the firm founded on the people-centered leadership philosophy championed by Barry-Wehmiller chairman and long-time CEO Bob Chapman, who passed away earlier this year. Chapman's belief that businesses have a responsibility to care for the people they lead became the cornerstone of Chapman & Co.'s work with organizations around the world.
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Why You Can’t Choreograph Great Customer Experience
There’s a common trap in modern customer experience work. What looks like discipline actually creates disengagement. This is because too many companies lean on the same approach to fix CX: performative customer service. Smile here. Greet there. Take these steps. Say these words. Mandatory warmth. It’s understandable. Leaders want something tangible. Something that feels trainable and measurable. Something they can point to and say, “We’re taking action.” But there’s a problem hiding in plain sight. You can’t fix culture with choreography. Because you can’t script empathy.
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