Video
Recorded Webinar: Revert or Revise, How Will Consumers Adapt Their Behavior in the Post-Pandemic Economy?
The past year greatly disrupted business models and customer routines. Fortunately, we are inching closer to a fully open economy every day. But as customers emerge, are they simply going to revert back to their pre-COVID-19 ways, or will they revise their behaviors and preferences in favor of a new path?
Facilitators:
This session will help you understand:
- If customers plan to resume “business as usual” where they left off in 2019, or if the market needs to prepare for permanently altered habits
- Where brand loyalty intersects emerging customer behaviors
- How behavioral science can lay the groundwork for predicting how your customers will act in the coming months
- What steps your company needs to take today, in order to nimbly adjust to changing customer demands
Learn more about our Customer Experience Practice Here
