Resources for you and your team.

Watch this previously recorded session with John Michel and gain insight into what it takes to be a leader in a post pandemic world.

Training that focuses on building inclusive environments requires an honest and truthful look at ourselves first.

Understand the science behind and the value of hiring for both culture and performance fit.

Juneteenth is History that can and should inspire more connections in our workplaces, communities, and beyond. Here is some background on Juneteenth and ways to honor it within your organization. 

In times of uncertainty, one of the best things you can do for your team members and colleagues is to simply be present and listen.

Every organization might not need a Customer Loyalty Program, but every organization should have a Customer Loyalty Strategy.

Opinions are everywhere. Read this blog to understand why humans share them and what you can consider before offering yours.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on the playbook for reentry, whether it’s returning from “stay at home” or returning to the new normal.

Understanding this one common misconception will allow your team to craft a much more impactful referral strategy for your brand.

Taking advantage of Pride Month to create a stronger sense of inclusion and equity within your organization is easier than it might seem.

Fred Falker’s 2019 TEDxClayton talk.

NPS will tell you how many advocates your business has. NCS will tell you WHY they are your advocates.

Using these six key drivers and three practices increases the likelihood that your employees will feel committed to their goals and the organization.

Now, more than ever, it is important for leaders to make emotionally intelligent decisions and create environments for teams to thrive in a post-COVID world.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to build emotional intelligence to increase retention and reduce confrontation.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to re-evaluate your strategic plan and near-term goals.

Now offering end-to-end talent management, Chapman & Co. Leadership Institute acquires data-driven selection firm, Leadership Alliance.

When your company culture empowers its people to show up authentically and work towards the same goal, winning is a lot more than awards and Stanley Cup rings.

Research shows that diversity of thinking is a wellspring of creativity, enhancing innovation and enabling groups to spot risks.

As people emerge from lockdown and reengage with the world and each other, there is a lot to consider regarding the future of consumer behavior and here’s how you can prepare your business.

Ensure all 130,000 team members feel cared for

The greatest change management strategy is building a change-ready culture.

Bring leaders together (virtually) to build understanding, to build relationships, and to deliver tools needed for right now

Watch this video to get a better understanding of how Chapman & Co. and Vrity can help your business gain insights on how your values are impacting your bottom line.

Culture assessments are diagnostic in nature, and effectively using a culture survey requires proper communication, implementation, and action; the result of which is a stronger culture.

Preparing to return to work in advance can help your people with the adjustment.

Establish new company values and eliminate workplace toxicity

Watch a previously recorded webinar from Chapman & Co. Leadership Institute with Bob Chapman, CEO of Barry-Wehmiller, and his thoughts on leading through COVID-19.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on the formula for feedback.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on the five listening skills that lead to more powerful conversations.

Watch this recorded webinar where CX Practice Leader, Barry Kirk, and Sr. CX Strategist, Andrew Barenz, unveil findings from the recent Chapman & Co. Survey on the drivers behind customer loyalty in 2022.

Caring for people and being accountable to your business is possible.

Learn the three essential elements that ensure feedback is effective.

Learn the dangers to avoid and how to get engagement surveys right in order to build trust and drive actionable results.

Similar to how business leaders and employees treat customers, the way police officers and staff members treat the communities they serve is a direct reflection of the internal culture at their department.

Learn how to reduce expenses using our decision-making tool.

Chapman & Co. and VRITY strategic partnership will enable marketers to drive and quantify impact of brand values on customer loyalty.

Watch this recorded webinar from Chapman & Co. Leadership Institute to learn how to prioritize and make better, more efficient decisions with your team.

Here are ways your organization can improve their hiring and selection process while creating a more equitable opportunity for all potential candidates.

Prioritizing diversity and inclusion within your organization leads to high-performing teams and stronger team connections.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to hear Rhonda Spencer discuss Barry-Wehmiller’s response to COVID-19.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to inspire your people to do more.

Employees aren’t actually leaving but are they really there? Here’s how leadership can solve quiet quitting in your organization.

This paradigm shift not only changes how we think about diversity and inclusion, it changes everything about how we lead and manage people.

An animation of Bob Chapman’s 2012 TEDx talk on Truly Human Leadership

Take a look at a Chapman & Co. Design Lab that tackled a Customer Experience challenge for a local St. Louis organization.

Watch this previously recorded webinar to learn the pitfalls to avoid and the tips to making sure your 360 reviews lead to valuable change.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to learn how to leverage virtual meetings with your team.

Watch a previously recorded Virtual Classroom webinar on building trust within your team.

How to remain productive from someone who made the transition 10 months ago.

60% of Brand Loyalists say a company’s values affect their purchase decisions. Those are numbers companies can’t afford to ignore. Watch as our CX Practice leader Barry Kirk explains how customers use values as a mental heuristic when choosing who to do business with.

Legacies are built during hard times. Legacies are built in the decisions you make today.

An animation of Bob Chapman’s 2012 TEDx talk on Truly Human Leadership

Does your business have a post-pandemic strategy to support it’s customer’s new buying habits? Watch this recorded webinar and understand where to start.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute as Kristen Hadeed discusses her business, Student Maid, and its’ response to COVID-19.

When you lead with loud loyalty, you know when talent resigns, it isn’t the end of the relationship, but the start of the next phase.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to increase the degree to which your team is agile, resilient, adaptable, and change-ready.

Watch a previously recorded Virtual Classroom event with guest facilitator and retired US Navy SEAL Officer, Rich Diviney, on the attributes that lead to optimal performance.

When employee surveys are poorly planned and executed, they can actually erode trust and damage engagement. Here’s a better way to engage your employees.

If you recognize the importance of diversity and inclusion from both a betterment of humanity and business perspective, how do you actually know how your organization is measuring in these areas?

An animation of Bob Chapman’s speech at the Aspen Ideas Festival

Bob Chapman’s 2012 TEDx talk: Truly Human Leadership

Chapman & Co. is excited to announce our expansion into the Customer Loyalty industry with this virtual session. Gain insights on why you should be paying attention to your loyal customers from a proprietary Chapman & Co. consumer report.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how organizations can build a more inclusive culture.

Before you lead your people through change, it helps when you understand how people process it.

Watch this previously recorded Virtual Classroom event on building resilience and strength within yourself, your team, and your organization.

We give feedback with the goal that a behavior change occurs and the recipient can do more, do better, or do differently.

A Documentary Short Film Based on the Best Selling Book

How shared sacrifice can save your business (and your culture).

Watch this recorded webinar where Guest Speaker, Organizational Development Expert, and Author, David Mead, takes us through how to lead with character.

Matt Whiat’s 2016 TEDx talk on servant leadership

Watch a previously recorded webinar from Chapman & Co. Leadership Institute ways to align team members strengths to your most pressing work.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to learn behaviors you can do right now to increase trust within your team.

Watch this recorded webinar to gain tools and insight for making more emotionally intelligent decisions.

The importance of leadership requires each of to keep driving to be a better version of ourselves for the people around us.

Elevate your customer experience and cultivate a service mindset throughout your organization.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on adaptive change, innovation, and thinking like a start-up require a more inclusive culture.

How an organization came together during the downturn (and is doing it again).

High performance in organizations and teams occurs when you have all four components of trust. Learn what they are.

Focusing on six elements of emotional intelligence enables you to respond in a productive way to support your employees and your business.

Watch this previously recorded webinar with guest speakers from Performa, on the connection between purpose, people, and place and why you should care about all three.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to explore practical tools and suggestions on leading through change

Defining your organization’s purpose and values is one thing, see how one organization took it one step further.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on increasing overall leadership capability, building organizational problem-solving capacity, and developing deeper sales relationships with one specific tool.

Measurement gives real-time data on what is working in your culture and what is not.

When creating a powerful customer experience, you must design with intention and understand the tools to build a compelling customer journey.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute with Chris Zimmerman, who discusses the St. Louis Blues and Enterprise Center response to COVID-19.

Deliver meaning and inspiration beyond an on field win/loss record

If you want to design a team building activity that changes behaviors, you must first address the most critical part of building a team: psychological safety.

Scale Meijer family values through leadership transition and company growth

Customers and Employees are both a part of your span of care as a leader, here’s why you should include them both in your People Strategy.

This recording explores how “return to office” can be an inclusive experience that increases engagement, boosts productivity, & inspires loyalty.

Leaders have a significant opportunity to influence and inspire team member’s willingness to contribute which affects the overall team dynamic.

In this webinar you will learn the value of and process for coaching team members for problem solving and growth. Gain tools and understanding of a new way to support your employees.

Watch a previously recorded Virtual Classroom event with guest facilitator, Neha Sangwan, M.D., and learn the signs a tough conversation needs to take place and how to go about it.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to learn about how shared sacrifices can save your business (and your culture).

How is your team utilizing its survey data? Learn how to get the most out of your engagement survey so you can put resources where needed.

Introducing the little book that started it all.

How to humanize the acquisition process to increase business success and buy-in from the most important part of any business deal: the people.

Watch a previously recorded Virtual Classroom event with guest facilitator, Amy Edmondson. Through Q&A dive deeper into how a leader’s blind spots impact an organization.

Bridging the “social distance” with recognition.

Insights from a new Chapman & Co. survey that sheds light on how loyal customers feel empathy for a brand’s employees, and why that matters.

As we navigate so much uncertainty, one thing is clear: how we react, what we decide and the communications we send will either build or erode trust. It won’t be neutral.

Every team experiences changes, and point-in-time measures are an indication of whether your culture is improving or not.

Follow these 4 simple steps to coaching and developing employees for greater collaboration, trust, and growth within your team.

Organizations around the globe are challenged with gaining and retaining talent, here’s how your organization can make better hires today.

A leader’s ability to build trust in relationships, teams, and throughout the organization has a profound impact on the company.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to lead through change while simultaneously increasing resiliency.

This approach calls leaders to focus on articulating purpose, giving employees some degree of autonomy in their work, and tracking progress in that work.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to improve and scale organizational culture.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute to learn about the five factors that drive team effectiveness and performance.

Watch a previously recorded webinar on how to build accountability in your workplace and allow employees take ownership of their work.

Watch a previously recorded webinar from Chapman & Co. Leadership Institute on how to build an effective team.

Watch this previously recorded webinar on navigating challenging conversations.