Service That Sticks: How to Turn Everyday Interactions into Customer Loyalty

It's no secret that bad customer service can sink even the most loved brands.

Creating a great customer experience can be daunting, with service being the biggest challenge toward achieving that goal.

Here's the real question: are you tapping into the true potential of your customer-facing team to turn service into your ultimate advantage? And are you truly maximizing your most important asset - your team?

Join us for a game-changing webinar where we'll dive deep into the findings from brand-new Chapman & Co. research on what customers really want and how your people are the key to delivering it. This isn't just another "customer-centric" talk. Your host, CX and customer loyalty expert Barry Kirk will be flipping the script with people-centric strategies that can transform your customer experience from good to unforgettable.

Here's what you'll learn:

• Insights from a new Chapman & Co. study about how US consumers think and feel about customer service, including their preferences for self-service vs. human interaction.
• Why traditional customer service training approaches fall short and what to do instead.
• Where service teams are most likely to get stuck, and how to empower yours to own a better service experience.
• Simple, actionable tactics to turn your team into customer service rockstars.

No fluff. No vague theories. Only thought-provoking insights and practical takeaways you can put into action immediately.

Register Here