Evaluate Your Customer Experience to Strengthen Customer Loyalty

Chapman & Co. worked with this local St. Louis organization to conduct an in-depth analysis of their customer experience. Through the diverse perspectives of their team, this initiative aimed to unearth valuable insights that would shape their strategy for enhancing customer loyalty in the coming season.

Hear directly from Andrew Jorgensen, General Director, Opera Theatre of St. Louis, as he shares an exclusive glimpse into the Customer Experience Design Lab.