Customer Experience Design Lab

Determining the right approach to loyalty can be much easier when you find ways to look at your customers with new eyes. Our expert facilitators use the lenses of behavioral science and gamification to lead your team through a two-day co-creation experience.

It doesn’t matter if your business needs to completely rethink the possibilities for customer engagement across all channels or subtly tweak one aspect of your customer experience that has been a thorn in the side. Our lab is designed as part education, part ideation, and will equip your team with a new tool set that can be utilized moving forward to handle any challenge.

Our Customer Experience Design Lab can also be incorporated into a Loyalty Assessment engagement or can incorporate findings from a Customer Growth Survey, if appropriate.