Case Study: Coca Cola Peninsula Beverages

  • 1400 team members
  • $250M in Revenue
  • Globally recognized as one of best bottlers in the world
"I knew it would be good. But none of us on the leadership team realized the impact that it would have on people’s day to day lives. It’s not just a fancy thing that’s up on the board for Chapman & Co.; they live it out."
Author Image

– Bryn Morse
Human Resources Director

The Opportunity

Assess the current state of the organization’s culture, opportunities to evolve, and the culture’s strengths and areas of frustration

Select a new set of core values as well as a more inspirational purpose building on the core values of CCPB team members

Identify and address areas of the organization where there were elevated levels of cultural toxicity

The Result

Culture Values Assessment results indicate the extent of frustration and unproductive energy, measured in an index called entropy, has reduced from 22% to 16%

Lost Time Injuries is down to 1.4 incidents per 200,000 hours worked from 4.4 in 2011 (when their cultural work began)

Efficiencies (as measured by water and energy usage) have improved by 5% per year for the last 5 years

Assessment also indicates functional leaders who previously felt disempowered are aligned with the senior leadership team

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