Case Study: Meijer

  • 70,000 Team Members
  • 246 Store Locations
"My partnership with Chapman & Co. Leadership Institute has been the most productive and impactful I've experienced in my career. They have been right alongside us every step of the way as we've journeyed to continue investing in our people.
Author Image

– Benjamin Alt
Senior Manager, Talent Development

The Opportunity

Create a shift in leadership away from a more traditional management approach towards caring for people, in alignment with established Meijer values and commitment to culture

Improve retention of both front-line team members as well as leaders

Align leadership development programs with Meijer's critical focus on customer service, focusing on key skills to include listening, behavior tendencies, and emotional intelligence

The Result

25% decrease in total store turnover since 2017

Deeper leadership bench to support company growth in existing and new markets

Culture Sustainable Engagement Survey Results

  • 6% increase: “I see leaders across Meijer as caring about the well-being of team members”
  • 4% increase: “Meijer supports and is committed to fostering a diverse and inclusive work environment”
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