Training Courses

Effective communication in the workplace means more than transmitting. Building communication skills helps break down silos, build a positive company culture, and create capacity for difficult conversations. Effective communication is even more important when work is conducted through distributed teams, virtual workforces, and flattened hierarchies. This course teaches the skills that build better relationships: listening, feedback, effective confrontation, and recognition and celebration.

Training people on our differences and biases is one thing. Our Include course goes further. We focus on the behaviors that drive connections and relationships. Relationships between people are at the core of inclusive, productive work environments, regardless of the demographic make-up of your people. It’s in relationships where trust, understanding and empathy thrive.

When tested, emotional intelligence (EI) ranks as the strongest predictor of performance at 58% of success in all types of jobs. Intelligence is your ability to learn, and it’s the same at age 15 as it is at age 50. However, EI is a flexible set of skills that can be acquired and improved with practice. This course provides feedback on the degree to which you are displaying EI behaviors along with tools to improve, regardless of your skill level.

According to data collected from over 50,000 leaders, the ability to inspire creates the highest levels of employee commitment. It is what most powerfully separates effective leaders from the average. This course teaches the competencies that lead to inspiration: self-awareness, awareness of others, values-based decision making, cultivating trust, coaching, and recognition and celebration.